FAQs

Materials and Process

Mayalein tights, socks and apparel are all sourced from ethical manufacturers. We strongly believe in ethical and sustainable production. 

Mayalein hand-dyed pieces are dyed with only naturally sourced dyes or eco-printed with natural materials. We do not use any synthetic dyes. 

Mayalein handmade pieces are made by me here in Seefeld, Germany. I use organic materials wherever possible, this will be noted in the listing. 

Natural dyed items will have natural variations, flecks, streaks and/or uneven color are totally normal. Naturally dyed items can fade over time, but caring for them according to our instructions will help extend their life. 

Processing & Shipping 

Standard processing time for Jamie Kay, Collégien and Cóndor orders, unless otherwise listed, is 2-3 business days, not including weekends. This is separate from shipping time. You will receive a shipping notification when your order ships.

Standard processing time for naturally hand-dyed items is currently 1-2 weeks, but please see individual item listings for details, some items will be ready to ship sooner. Custom hand-dyed listings will have a different processing time, which will be confirmed with your order. This is separate from shipping time. You will receive a shipping notification when your order ships.

Standard processing time for handmade items is currently 2-4 weeks, but please see individual item listings for details. This is separate from shipping time. You will receive a shipping notification when your order ships.

All domestic (Germany) orders are shipped via German Post and will include a tracking number. All domestic orders over 25€ will ship for free. 

All EU orders orders are shipped via German Post and include tracking. All EU orders over 40€ will ship for free. 

All international orders (rest of the world) are shipped via German post with tracking. All international orders over 40€ ship for free.

Mayalein is not responsible for delays due to customs or packages that go lost or missing. Typical shipment time to North America is 1-2 weeks, but can be longer depending on season and holidays. Please allow up to 6-8 weeks for your international order to arrive. 

US customers can use the USPS tracking service to track their orders. This will provide more specific detail than the German tracking. 

Returns & Exchanges & Refunds

Unfortunately we cannot offer exchanges. Unworn and unwashed items in the original packaging can be returned for a refund, minus original shipping cost, within 14 days of receipt. Customers are responsible for any return shipping costs. Refunds will be approved and processed within 5 days of our receipt of the returned merchandise. 

If you have a problem with your order please contact us at mayaleinco@gmail.com 

Changes & Cancellations

We always try to process your order as quickly as possible so changes and cancellations are generally not possible once an order has been placed. If you do have a problem with your order please contact us immediately and we will try our best to work with you to find a solution.