FAQs

Materials and Process

Mayalein tights, socks and apparel are all sourced from ethical manufacturers. We strongly believe in ethical and sustainable production. 

Mayalein hand-dyed pieces are dyed with only naturally sourced dyes or eco-printed with natural materials. We do not use any synthetic dyes. 

Mayalein handmade pieces are made by me here in Seefeld, Germany. I use organic materials wherever possible, this will be noted in the listing. 

Natural dyed items will have natural variations, flecks, streaks and/or uneven color are totally normal. Naturally dyed items can fade over time, but caring for them according to our instructions will help extend their life. 

Processing & Shipping 

Standard processing time for Jamie Kay, Collégien and Cóndor orders, unless otherwise listed, is 2-3 business days, not including weekends. This is separate from shipping time. You will receive a shipping notification when your order ships.

Standard processing time for naturally hand-dyed items is currently 1-2 weeks, but please see individual item listings for details, some items will be ready to ship sooner. Custom hand-dyed listings will have a different processing time, which will be confirmed with your order. This is separate from shipping time. You will receive a shipping notification when your order ships.

Standard processing time for handmade items is currently 2-4 weeks. This is separate from shipping time. You will receive a shipping notification when your order ships.

All domestic (Germany) orders are shipped via German Post and will include a tracking number. 

All EU orders orders are shipped via German Post and include tracking. 

All international orders (rest of the world) are shipped via German post with tracking. 

All orders over 50€ will ship for free. 

Mayalein is not responsible for delays due to customs or packages that go lost or missing. Typical shipment time to North America is 1-2 weeks, but can be longer depending on season and holidays. Please allow up to 6-8 weeks for your international order to arrive. 

US customers can use the USPS tracking service to track their orders. This will provide more specific detail than the German tracking. 

Returns & Exchanges & Refunds

Unfortunately we cannot offer exchanges. Unworn and unwashed items in the original packaging can be returned for a refund, minus original shipping cost, within 14 days of receipt. Customers are responsible for any return shipping costs. Refunds will be approved and processed within 5 days of our receipt of the returned merchandise. 

If you have a problem with your order please contact us at mayaleinco@gmail.com 

Changes & Cancellations

We always try to process your order as quickly as possible so changes and cancellations are generally not possible once an order has been placed. If you do have a problem with your order please contact us immediately and we will try our best to work with you to find a solution.